Frequently Asked Questions

Everything you need to know about your Trena beauty journey.

Are Trena beauty products cruelty-free?

Yes, we are committed to ethical beauty. All Trena products are 100% cruelty-free and have never been tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on the destination.

What is your return policy for skincare and cosmetics?

We offer a 30-day return policy. For hygiene reasons, products must be unopened and in their original packaging to qualify for a full refund.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.